I had been taking my 2 dogs to this location since 2005, for grooming services. I had always had exceptional service, but the staff has recently changed, and the last time I took my dogs, I was extremely dissapointed. As every poodle owner knows, they get very matted, and with 2 kids under the age of 3, and a husband who works around the clock, it is not as easy to get them in every 6 weeks! I asked to get thenm shaved, as it was beginning of summer, and the girl at the front told me that it's not the dog's fault they have knots, it's mine! Gee, thanks honey, you think?? That's why I'm here paying you guys!! When I got my review booklet when I left, they had graded me a 4 out of 10!! I'm paying you for a service, for both of my dogs, and you have the gull to grade me?? Where is the evaluation booklet that we the customers can fill out for the staff and grade them? I have since started taking my dogs to the petsmart at 2050 Eglinton instead, and they have been amazing! My dogs and I are happy!